Privacy Notice
Last updated: June 2026
Two Thirds Design Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal data when you interact with our website, contact us, use our services or work with us.
Who we are
Two Thirds Design Ltd
Company number: 5884244
Registered office:
Curdworth House, Kingsbury Road, B76 9EE
Email: info@twothirdsdesign.co.uk
We are the data controller responsible for your personal information.
ICO registration number: ZC174503
Information we collect
We may collect and process the following information:
- Name
- Job title
- School/business/organisation details
- Email address
- Telephone number
- Postal address or installation address
- Project requirements
- Design information and specifications
- Correspondence and communication history
- Invoice and payment information
Where you provide information about a project, this may include documents, images, artwork, photographs or other materials required to complete the work.
How we use your information
We use your information to:
- Respond to enquiries
- Prepare quotations and proposals
- Deliver our design, print and installation services
- Manage projects
- Communicate about ongoing work
- Arrange deliveries and installations
- Process invoices and payments
- Maintain customer relationships
- Provide support for future updates, replacements or reprints
- Send relevant marketing communications where you have agreed to receive them
Our lawful basis for processing information
We process personal information under the following lawful bases:
Legitimate interest
Where it is necessary for us to respond to enquiries, manage relationships and provide information about our services.
Contract
Where we need information to provide agreed services, manage projects or fulfil orders.
Legal obligation
Where we are required to keep financial records for accounting and tax purposes.
Consent
Where you have chosen to receive marketing communications.
How long we keep your information
We retain personal information only for as long as we have a legitimate business, legal or operational reason to do so.
Because our work often involves schools and long-term projects, we may retain historic project information where it remains commercially useful, for example:
- Repeat orders
- Reprints
- Display updates
- Future design work
- Client support
- Maintaining project history
Artwork, designs and project files may therefore be retained for longer periods where there is a reasonable business purpose.
Financial records are retained for a minimum of 6 years to meet legal and HMRC requirements.
We periodically review information and securely remove data that is no longer required.
Sharing your information
We do not sell, rent or trade personal information.
To deliver our services, we may share relevant information with trusted third-party suppliers and contractors, including:
- Printing partners
- Installation teams
- Delivery providers
- Technology providers
Information shared may include:
- School/client name
- Installation address
- Site access details
- Contact name
- Telephone number or email address
- Artwork
- Print specifications
- Fitting instructions
This information is shared only where necessary to complete the agreed service.
For example, installation work may sometimes take place outside normal office hours when a school office may be closed. In these circumstances, appropriate contact details may be provided so our installation team can communicate regarding access or practical issues.
Our suppliers and contractors are expected to handle information confidentially and only use it for the purpose of completing the agreed work.
Service providers we use
We use trusted third-party services to operate our business, including:
Google Workspace / Gmail
Used for email communication and managing customer correspondence.
Mailchimp
Used to manage marketing communications where individuals have chosen to subscribe.
Xero
Used for accounting, invoicing and financial record keeping.
These providers process information in accordance with their own privacy and security policies.
Marketing communications
Where you have opted in, we may send updates about our services, products, resources and company news.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
We do not add contacts to marketing lists without appropriate permission.
Website cookies
Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour and improve user experience.
You can control cookie settings through your browser preferences.
Keeping your information secure
We take appropriate steps to protect personal information, including:
- Secure accounts and passwords
- Access controls
- Appropriate security settings
- Limiting access to information where possible
However, no online transmission or storage system can be guaranteed to be completely secure.
Your rights
Under UK data protection law, you have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion where appropriate
- The right to restrict or object to processing
- The right to withdraw consent for marketing
To exercise your rights, please contact us.
Making a complaint
If you have concerns about how we handle your personal information, please contact us first so we can investigate and resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office (ICO)
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, processes or legal requirements.
The latest version will always be available on our website.